The organisation without a model of itself
In March a new starter sat for a week without a login. Six people met four times and recommended a pre-start checklist. The checklist was adopted. In September a new starter sat for a week without a login. The March report named three causes: unclear ownership of onboarding, a communication gap between IT and HR, and a need for better forecasting of start dates. All three were true. January, February, March In January IT consolidated identity management onto one platform. The licence cost fell, and provisioning moved from on request to a nightly run. ...

