Risk

An enterprise document agent gets priced as a reader. A licence per seat, ingestion per gigabyte, an integration project, perhaps a governance workshop to reassure the records manager. What it changes, though, is not the reading; it is the nature of the estate. A document estate was never only storage. It was a system of frictions, and most of the frictions were doing unpaid work: the permissions sprawl that made wholesale reading impractical, the filing effort that forced a classification decision on every document, the obscurity that let dormant records stay dormant, the sheer unreadability of ten million files that functioned as a de facto limit on what any one person could assemble. The agent removes friction wholesale. That is the product. Each removed friction then sends its bill separately, later, under another name. ...